North America Customer Experience Management Market Size, Status and Growth Opportunities by 2019-2025

SEP 19, 2019: The North America customer experience management market size is expected to reach USD 7,496.7 million by 2025, registering a CAGR of 17.1% from 2019 to 2025, according to a new report by Radiant Insights, Inc. Owing to the intensifying competition across industries, organizations are steadily shifting from the traditional strategy of chasing sales targets and marketing to providing enhanced customer experience as a way of building long-term relationships with customers.

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As a result, it has become essential for an organization to understand the changing needs of customers. Thus, the continuous evaluation of customer feedbacks to fetch valuable customer insights as a way of adding business value is becoming one of the top priorities across industries. Moreover, the rising focus of companies on integration with social media and mobile platforms to connect with customers and deliver enhanced customer service is also expected to drive the adoption of CEM tools in the near future. In addition, big data analytics is transforming business operations and customer interaction, necessitating it for companies to adopt advanced customer experience management solutions.

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In terms of deployment, the adoption of cloud-based CEM tools has been on the rise in recent years. Cloud-based CEM solutions help organizations to address customer needs while providing a personalized experience. The cloud facilitates organizations to easily and quickly upgrade features across different channels to accelerate business transformation and, in turn, gain a competitive edge. A notable trend observed in the market is the migration of companies from large CEM vendors to small CEM vendors who offer industry-specific tailor-made solutions. This process is driven by two major factors, including pricing strategies of smaller vendors and their ability to offer customizable solutions. Large vendors are expected not to relinquish their share but witness slow growth.

Another key trend observed in the North America market is the increasing emphasis of large and medium-sized companies on providing multichannel services to deliver a seamless experience to customers across all touch points channels. Organizations are adopting business analytics tools such as sentiment analytics, speech analytics, and text analytics. Such efforts are expected to help enterprises understand the critical insights from unstructured data gathered from interactions with customers to provide enhanced digital services.

Further key findings from the report suggest:

• The web services touch point segment is anticipated to witness the highest CAGR of 18.8% over the forecast period

• The speech analytics analytical tools segment is anticipated to grow at the highest CAGR of 19.2% over the forecast period. The rising number of contact centers and need for real-time cloud analytical solutions to enhance customer experience is anticipated to strengthen the growth prospects of the segment

• The cloud deployment segment is anticipated to register at the highest CAGR over the forecast period. The promising rate of advancement of cloud computing technologies is expected to create a steady demand for cloud deployment

Key players in the North America CEM market include Oracle, SDL Plc, Verint, Tech Mahindra Limited and Zendesk.

Table of Contents

Chapter 1 Executive Summary

Chapter 2 Methodology and Scope

2.1 Research Methodology

2.2 Assumptions

2.3 List of Data Sources

Chapter 3 Introduction

3.1 Research Scope & Market Segmentation

Chapter 4 Market Trends: Drivers & Opportunities

4.1 Key Industry Trends

4.1.1 Technology trends

4.1.2 Supplier/vendor trends

4.1.3 Regulatory trends

4.1.4 Buyer/application trends

4.2 Market Driver Analysis

4.2.1 Proliferation of digital technology

4.2.2 Increasing need for customer retention

4.2.3 Growing demand for cloud-based CEM in SMBs

4.3 Market Restraint Analysis

4.3.1 Inconsistent customer experience across multiple channels

4.4 Value Chain Analysis

4.5 Opportunity Assessment

4.6 Porter’s Five Forces Analysis

4.7 Key Company Analysis

4.7.1 CEM market: Key company analysis, 2018

Continued….


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About Radiant Insights:
Radiant Insights is a platform for companies looking to meet their market research and business intelligence requirements. It assist and facilitate organizations and individuals procure market research reports, helping them in the decision making process. The Organization has a comprehensive collection of reports, covering over 40 key industries and a host of micro markets. In addition to over extensive database of reports, experienced research coordinators also offer a host of ancillary services such as, research partnerships/ tie-ups and customized research solutions.

Media Contact:
Company Name: Radiant Insights, Inc
Contact Person: Michelle Thoras
Email: sales@radiantinsights.com
Phone: (415) 349-0054
Address: 201 Spear St #1100, Suite #3036
City: San Francisco
State: California
Country: United States
For more information, Visit: http://www.radiantinsights.com

Global Coronary Atherectomy Device Market is Booming Worldwide from 2019 to 2023

MAY 22, 2019: A coronary atherectomy device is used in a non-surgical procedure to remove atherosclerotic plaque from coronary arteries and vein grafts. In the context of China-US trade war and global economic volatility and uncertainty, it will have a big influence on this market. Coronary Atherectomy Device Report by Material, Application, and Geography – Global Forecast to 2023 is a professional and comprehensive research report on the world’s major regional market conditions, focusing on the main regions (North America, Europe and Asia-Pacific) and the main countries (United States, Germany, United Kingdom, Japan, South Korea and China).

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In this report, the global Coronary Atherectomy Device market is valued at USD XX million in 2019 and is projected to reach USD XX million by the end of 2023, growing at a CAGR of XX% during the period 2019 to 2023.

To Browse Full Research Report @:
https://www.radiantinsights.com/research/global-coronary-atherectomy-device-market-research-report-2019-2023

The report firstly introduced the Coronary Atherectomy Device basics: definitions, classifications, applications and market overview; product specifications; manufacturing processes; cost structures, raw materials and so on. Then it analyzed the world’s main region market conditions, including the product price, profit, capacity, production, supply, demand and market growth rate and forecast etc. In the end, the report introduced new project SWOT analysis, investment feasibility analysis, and investment return analysis.

The major players profiled in this report include:

  • Boston Scientific
  • Medtronic
  • Arterial Remodeling Technologies
  • Atrium Medical
  • B. Braun Melsungen
  • Balton
  • Biosensors International
  • Biotronik
  • Blue Medical

The end users/applications and product categories analysis:

On the basis of product, this report displays the sales volume, revenue (Million USD), product price, market share and growth rate of each type, primarily split into-

  • Laser Atherectomy
  • Orbital Atherectomy
  • Rotational Atherectomy

On the basis on the end users/applications, this report focuses on the status and outlook for major applications/end users, sales volume, market share and growth rate of Coronary Atherectomy Device for each application, including-

  • Hospitals
  • Clinics
  • Application C

Table of Contents

Part I Coronary Atherectomy Device Industry Overview

Chapter One Coronary Atherectomy Device Industry Overview

1.1 Coronary Atherectomy Device Definition

1.2 Coronary Atherectomy Device Classification Analysis

1.2.1 Coronary Atherectomy Device Main Classification Analysis

1.2.2 Coronary Atherectomy Device Main Classification Share Analysis

1.3 Coronary Atherectomy Device Application Analysis

1.3.1 Coronary Atherectomy Device Main Application Analysis

1.3.2 Coronary Atherectomy Device Main Application Share Analysis

1.4 Coronary Atherectomy Device Industry Chain Structure Analysis

1.5 Coronary Atherectomy Device Industry Development Overview

1.5.1 Coronary Atherectomy Device Product History Development Overview

1.5.1 Coronary Atherectomy Device Product Market Development Overview

1.6 Coronary Atherectomy Device Global Market Comparison Analysis

1.6.1 Coronary Atherectomy Device Global Import Market Analysis

1.6.2 Coronary Atherectomy Device Global Export Market Analysis

1.6.3 Coronary Atherectomy Device Global Main Region Market Analysis

1.6.4 Coronary Atherectomy Device Global Market Comparison Analysis

1.6.5 Coronary Atherectomy Device Global Market Development Trend Analysis

Chapter Two Coronary Atherectomy Device Up and Down Stream Industry Analysis

2.1 Upstream Raw Materials Analysis

2.1.1 Proportion of Manufacturing Cost

2.1.2 Manufacturing Cost Structure of Coronary Atherectomy Device Analysis

2.2 Down Stream Market Analysis

2.2.1 Down Stream Market Analysis

2.2.2 Down Stream Demand Analysis

2.2.3 Down Stream Market Trend Analysis


To See More Reports of This Category by Radiant Insights:
https://www.radiantinsights.com/catalog/medical-devices

About Radiant Insights:
Radiant Insights is a platform for companies looking to meet their market research and business intelligence requirements. It assist and facilitate organizations and individuals procure market research reports, helping them in the decision making process. The Organization has a comprehensive collection of reports, covering over 40 key industries and a host of micro markets. In addition to over extensive database of reports, experienced research coordinators also offer a host of ancillary services such as, research partnerships/ tie-ups and customized research solutions.

Media Contact:
Company Name: Radiant Insights, Inc
Contact Person: Michelle Thoras
Email: sales@radiantinsights.com
Phone: (415) 349-0054
Address: 201 Spear St #1100, Suite #3036
City: San Francisco
State: California
Country: United States
For more information, Visit: http://www.radiantinsights.com

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